I Want to Change the Device I am Using for Two-Factor Authentication

All you need to do is deactivate the method you are using first, then enable the Two-Factor Authentication (2FA) method on the other device you want to set it up on.

For this example, we are going to change from SMS Two-Factor Authentication (2FA) to Two-Factor Authentication (2FA) via an Authenticator app.

Should you not have the original device, please visit us on Livechat which is available 24/7 to assist you with your next steps.

Disabling SMS Two-Factor Authentication
  • Click on Account Settings.
  • Click on Disable 2FA.
  • Enter the 6-digit code that was sent to your mobile phone. (If you have not received the code, click Resend OTP.
  • Click Disable.

Once the above is done, you can now proceed to set up 2FA Via the Authenticator App.

Enabling Two-Factor Authentication (2FA) via an Authenticator App
  • Click/Tap on Enable 2fa with an authenticator app.
  • Scan the QR Code.
  • Can’t scan the code? Click/Tap on: Unable to scan? Try entering the code manually.
  • Enter the 6-digit code that shows on the authenticator app.
  • Click/Tap Submit.

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