What are the criteria for my documents to be approved?

Personal Photo Identification – POI
For Identity verification, we will be able to accept ONE of the following;
  • Passport
  • Drivers License
  • National Identity Card
Please note: Forms of ID like temporary residence permits, paper ID cards, work tags/passes are not accepted as proof of identification.
And it fits within our guidelines of;
  • Must be able to see and receive both sides of the full document.
  • The client must be aged 18 or over.
  • All text must be clear and able to read.
  • The document cannot be expired, must still be valid/in date.
  • The document must be sent in colour (We cannot accept Black and White Copies).
  • Must state clients Date of Birth.
  • Please ensure the document is not password protected.
Address Verification – POA
For address verification, we primarily look to receive ONE of the following documents;
  • Bank Statement (If you provide a bank statement or credit card statement please make sure that sensitive information such as the credit card details are covered).
  • Utility Bill (Water, Gas, Electric, etc)
  • Tax Certificate
And it fits within our guidelines of;
  • Must be able to see full document (For utility bills/other documents, we can accept screenshots/scanned copies).
  • For Bank Statements, we can only accept documents in full pdf.
  • The document must be dated within 3 months (90 days) of the present day.
  • Must state your full name and address on the document.
  • Must show some form of an official logo, stamp or notarization.
  • Ensure the document is not password protected.
Documents that look tampered with or irregular will be denied.
*Clients aged under 18 years old will have their accounts disabled instantly.

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